Effective Date: 31st May 2023 Welcome to NextGen Digitals! These Terms & Conditions (“Agreement”) govern your access and use of our services. By engaging with us, you agree to abide by these terms. Please read carefully before proceeding. 1. DEFINITIONS • “Company” refers to NextGen Digitals, its subsidiaries, and affiliates. • “Client” refers to any individual, business, or entity engaging with NextGen Digitals for services. • “Services” refers to website design & development, digital marketing, social media marketing, graphic designing, IT project management, and any other related services offered by NextGen Digitals. • “Deliverables” refers to the final output of services rendered to the Client. 2. SERVICE ENGAGEMENT • All service engagements require a written agreement, invoice, or formal acceptance of a proposal. • NextGen Digitals reserves the right to accept or decline service requests at its discretion. • The scope of work will be clearly defined before the commencement of any service. 3. PAYMENT TERMS • Payment terms are 85% upfront before project commencement and 15% upon completion unless otherwise agreed in writing. • All invoices must be settled within 5 business days from the invoice date. • All payments are to be made in the currency for which a quote/invoice has been provided for. • Late payments attract a 5% late fee per week of non-payment. • No work will commence until initial payment is received. • No final deliverables will be handed over until full payment is completed. 4. CLIENT RESPONSIBILITIES • The Client must provide all necessary information, content, credentials, and approvals required for service execution. • Delays in providing required materials may affect project timelines. • The Client is responsible for securing appropriate rights for all third-party content used in the project. 5. REVISIONS & MODIFICATIONS • Clients are entitled to two (2) free revisions per project unless otherwise stated. • Additional revisions will attract an extra charge based on the complexity of the request. • Major changes beyond the agreed project scope will be charged separately. 6. CONFIDENTIALITY & DATA SECURITY • Both parties agree to maintain strict confidentiality of sensitive business information shared during the engagement. • NextGen Digitals ensures all website credentials, business data, and customer information are securely stored and handled. • Any disclosure of confidential information will be subject to legal consequences. 7. INTELLECTUAL PROPERTY • All original work created by NextGen Digitals remains the property of NextGen Digitals until full payment is received. • Upon full payment, intellectual property rights for the specific deliverables transfer to the Client. • NextGen Digitals reserves the right to showcase completed work in its portfolio unless a Non-Disclosure Agreement (NDA) is in place. 8. THIRD-PARTY SERVICES • NextGen Digitals may integrate third-party services, tools, or software into projects. • The Company is not responsible for third-party service failures, restrictions, or interruptions. 9. WARRANTIES & DISCLAIMERS • All services are provided on an “as-is” basis without warranties of any kind. • NextGen Digitals does not guarantee specific business outcomes, rankings, or profits from services rendered. • The Client assumes all risks associated with implementing services. 10. LIABILITY LIMITATION • NextGen Digitals shall not be liable for any direct, indirect, incidental, consequential, or special damagesarising from service use. • Maximum liability is limited to the amount paid by the Client for the specific service. 11. TERMINATION & REFUNDS • Either party may terminate services with a 7-day written notice. • Deposits/payments are non-refundable after work has commenced. • If a Client cancels mid-project, fees for completed work will be deducted, and the balance (if any) will be refunded at the Company’s discretion. • In the case of refunds, payments would only be returned in the currency of which they were received. 12. FORCE MAJEURE • NextGen Digitals shall not be held liable for service delays or failures caused by circumstances beyond reasonable control, including natural disasters, government actions, internet failures, or cyber-attacks. 13. DISPUTE RESOLUTION • Any disputes shall first be resolved through mutual discussions. • If unresolved, disputes will be settled through arbitration in accordance with the laws. • The prevailing party shall be entitled to recover reasonable legal fees. 14. GOVERNING LAW • These terms are governed by the Consumer Protection Laws of the Federal Republic of Nigeria. • Any legal actions shall be conducted in the appropriate courts of law. 15. CHANGES TO TERMS • NextGen Digitals reserves the right to update these Terms & Conditions at any time. • Clients will be notified of major changes affecting service agreements. 16. CONTACT INFORMATION For inquiries regarding these Terms & Conditions, please contact us at: • Email: report@digitalsbyng.com • Phone: +234 (810) 008 7048 By using our services, you acknowledge and agree to these terms.

Effective Date: 31st May 2023 At NextGen Digitals, we strive to provide exceptional digital solutions tailored to meet our clients’ needs. This Refund Policy outlines the conditions under which refunds may be granted and the process for requesting one. By engaging our services, you agree to the terms stated below. 1. GENERAL REFUND POLICY Refunds are only considered under specific circumstances, as outlined below. Due to the nature of our services, we do not offer full refunds once work has commenced. 2. ELIGIBILITY FOR REFUND A Client may be eligible for a refund under the following conditions: • Service Non-Delivery: If NextGen Digitals fails to commence the service within the agreed timeframe and no reasonable justification is provided. • Service Cancellation (Before Work Begins): If a client cancels a project before any work has started, a full refund may be granted, excluding transaction fees. • Failure to Deliver as Agreed: If NextGen Digitals fails to deliver the agreed-upon services after multiple attempts to rectify the issue, a partial refund may be considered. • Duplicate Payment: If a client accidentally makes duplicate payments for the same service, the excess amount will be refunded. 3. NON-REFUNDABLE CONDITIONS Refunds will not be granted under the following circumstances: • Change of Mind: If a client decides to discontinue the project after work has commenced, such services payments are non refundable. • Client Delays: If a project is delayed due to the client’s failure to provide required materials, information, or approvals. • Completed Services: If the project has been fully executed and delivered, refunds will not be issued. • Third-Party Failures: If issues arise from third-party platforms, software, or integrations, NextGen Digitals is not liable for refunds. • Breach of Terms: If the client violates any part of the Service Terms & Conditions, no refund will be granted. 4. REFUND REQUEST PROCEDURE Clients requesting a refund must follow this process: 1. Submit a Written Request: Email finance@digitalsbyng.com with the subject “Refund Request – [Your Project Name]” and provide details of your concern. 2. Verification & Review: NextGen Digitals will review the request and verify its validity within 5-10 business days. 3. Resolution Communication: The client will receive a response stating whether the refund request is approved or denied. 4. Refund Processing: If approved, refunds will be processed within 5-10 business days via the original payment method. 5. PARTIAL REFUNDS & ADJUSTMENTS • If a project has been partially completed, a partial refund may be granted at NextGen Digitals’ discretion. • Any completed work will be deducted from the refund amount. 6. CURRENCY & TRANSACTION FEES • Refunds will only be issued in the original currency of the transaction. • Any bank charges, processing fees, or currency conversion fees incurred during the refund process will be deducted from the refundable amount. • Refunds would only be processed into the originating account where payment was made from. 7. DISPUTE RESOLUTION • Clients are encouraged to resolve any concerns directly with NextGen Digitals before filing disputes. • If unresolved, disputes will be handled in accordance with our Dispute Resolution Clause under our Service Terms & Conditions. 8. MODIFICATIONS TO THIS POLICY NextGen Digitals reserves the right to update this Refund Policy at any time. Clients will be notified of major changes affecting refund eligibility. For inquiries related to refunds, please contact us at: • Email: finance@digitalsbyng.com By engaging our services, you acknowledge and agree to this Refund Policy.

Effective Date: 31st May 2023 Last Updated: 27 March 2025 Introduction Welcome to NextGen Digitals. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and safeguard your personal and business information, including sensitive data such as website access credentials, customer data, and business details shared with us when you use our services, including website development, digital marketing, social media management, graphics designing, and IT project management. By using our services, you agree to the collection and use of information in accordance with this policy. Information We Collect We collect various types of data to provide and improve our services effectively. The information we collect includes, but is not limited to: 1. Personal Information • Name, email address, phone number, and contact details • Business name and company information 2. Business & Website Data • Company name, industry details, and relevant operational data. • Website login details, hosting information, API keys, and other technical credentials (only with your explicit authorization when required for service delivery) • User data on customer websites (such as analytics, customer interactions, and performance reports) • Any data related to your customers that you provide us to facilitate our services, such as for digital marketing, website management, or analytics • Marketing campaign data, including ads and social media insights 3. Payment & Billing Information • Payment details (processed securely via third-party providers) • Invoices and transaction records 4. Communication Data • Messages, inquiries, and feedback sent to us • Customer support requests How We Use Your Information We use the information collected to: • Provide, maintain, and improve our digital solutions, including website design,development, digital marketing, and IT project management. • Ensure secure access and management of your business platforms while performing our services. • Customize marketing strategies for business growth • Offer customer support and resolve service issues • Protect your business data through enhanced security measures and strict access control. • Comply with legal obligations and enforce our agreements We DO NOT sell, rent, or share your information with third parties without your consent, except as required by law. Data Security & Protection At NextGen Digitals, we prioritize data security and implement robust measures to protect sensitive business and user data. Our security practices include: • Encryption: Sensitive data, including website credentials, customer and business information, is encrypted during storage and transmission. • Access Control: Only authorized personnel have access to sensitive business and website data, and strict internal policies govern access permissions. • Secure Data Storage: We use protected cloud and local storage solutions with continuous monitoring for unauthorized access attempts. • Regular Security Audits: We conduct periodic security reviews to identify and mitigate security risks. • Two-Factor Authentication (2FA): Used for accessing critical systems and sensitive data. If a security breach occurs, affected users will be notified immediately, and we will take prompt action to mitigate any risks. Data Sharing and Third-Party Access In some cases, we may use trusted third-party services to enhance our offerings (e.g., hosting providers, analytics tools, payment gateways). These third parties are required to comply with strict data protection regulations and safeguard your information. • With Your Explicit Consent: Before sharing access credentials or business data with any third party, we seek your permission. • With Trusted Service Providers: Third-party tools we use for hosting, analytics, or payment processing comply with strict data protection laws. • Legal Compliance: If required by law, we may disclose data to regulatory authorities while ensuring the minimal necessary disclosure. Your Data Rights You have the following rights regarding your personal and business data: • Access & Update: You can request access to the data we hold, modify/update any incorrect information at any time. • Data Deletion: You may request the deletion of your data when it is no longer needed for service purposes. • Data Portability: Obtain a copy of your data in a structured, machine-readable format. • Right to Restrict Processing: Limit how we use your data, including opting out of non-essential communications • Consent Withdrawal: If you previously consented to data collection, you may withdraw consent at any time. To exercise any of these rights, contact us at report@digitalsbyng.com Data Retention Policy • Sensitive credentials and business information are securely deleted upon project completion unless retention is required for continued services. • Personal and business data is stored only for as long as necessary to fulfill our service obligations or comply with legal requirements. Cookies & Tracking Technologies We may use cookies and similar tracking technologies to enhance user experience on our website. These cookies help us understand website traffic, improve service efficiency, and personalize content. You can control cookie preferences through your browser settings. Policy Updates We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. We encourage you to review this page regularly for any updates. Significant changes will be communicated via email or website notification. Contact Us For any questions regarding this Privacy Policy, please contact us at: • Email: report@digitalsbyng.com • Phone: +234 (810) 008 7048 • Address: 148/150 Isolo Road, Egbe, Lagos State. Your trust is important to us, and we are committed to protecting your privacy and business data with the highest security standards.