Effective Date: 31st May 2023
At NextGen Digitals, we strive to provide exceptional digital solutions tailored to meet our clients’ needs. This Refund Policy outlines the conditions under which refunds may be granted and the process for requesting one. By engaging our services, you agree to the terms stated below.
1. GENERAL REFUND POLICY
Refunds are only considered under specific circumstances, as outlined below. Due to the nature of our services, we do not offer full refunds once work has commenced.
2. ELIGIBILITY FOR REFUND
A Client may be eligible for a refund under the following conditions:
• Service Non-Delivery: If NextGen Digitals fails to commence the service within the agreed timeframe and no reasonable justification is provided.
• Service Cancellation (Before Work Begins): If a client cancels a project before any work has started, a full refund may be granted, excluding transaction fees.
• Failure to Deliver as Agreed: If NextGen Digitals fails to deliver the agreed-upon services after multiple attempts to rectify the issue, a partial refund may be considered.
• Duplicate Payment: If a client accidentally makes duplicate payments for the same service, the excess amount will be refunded.
3. NON-REFUNDABLE CONDITIONS
Refunds will not be granted under the following circumstances:
• Change of Mind: If a client decides to discontinue the project after work has commenced, such services payments are non refundable.
• Client Delays: If a project is delayed due to the client’s failure to provide required materials, information, or approvals.
• Completed Services: If the project has been fully executed and delivered, refunds will not be issued.
• Third-Party Failures: If issues arise from third-party platforms, software, or integrations, NextGen Digitals is not liable for refunds.
• Breach of Terms: If the client violates any part of the Service Terms & Conditions, no refund will be granted.
4. REFUND REQUEST PROCEDURE
Clients requesting a refund must follow this process:
1. Submit a Written Request: Email finance@digitalsbyng.com with the subject “Refund Request – [Your Project Name]” and provide details of your concern.
2. Verification & Review: NextGen Digitals will review the request and verify its validity within 5-10 business days.
3. Resolution Communication: The client will receive a response stating whether the refund request is approved or denied.
4. Refund Processing: If approved, refunds will be processed within 5-10 business days via the original payment method.
5. PARTIAL REFUNDS & ADJUSTMENTS
• If a project has been partially completed, a partial refund may be granted at NextGen Digitals’ discretion.
• Any completed work will be deducted from the refund amount.
6. CURRENCY & TRANSACTION FEES
• Refunds will only be issued in the original currency of the transaction.
• Any bank charges, processing fees, or currency conversion fees incurred during the refund process will be deducted from the refundable amount.
• Refunds would only be processed into the originating account where payment was made from.
7. DISPUTE RESOLUTION
• Clients are encouraged to resolve any concerns directly with NextGen Digitals before filing disputes.
• If unresolved, disputes will be handled in accordance with our Dispute Resolution Clause under our Service Terms & Conditions.
8. MODIFICATIONS TO THIS POLICY
NextGen Digitals reserves the right to update this Refund Policy at any time. Clients will be notified of major changes affecting refund eligibility.
For inquiries related to refunds, please contact us at:
• Email: finance@digitalsbyng.com
By engaging our services, you acknowledge and agree to this Refund Policy.
