Effective Date: 31st May 2023
Last Updated: 27 March 2025
Introduction
Welcome to NextGen Digitals. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and safeguard your personal and business information, including sensitive data such as website access credentials, customer data, and business details shared with us when you use our services, including website development, digital marketing, social media management, graphics designing, and IT project management.
By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect various types of data to provide and improve our services effectively. The information we collect includes, but is not limited to:
1. Personal Information
• Name, email address, phone number, and contact details
• Business name and company information
2. Business & Website Data
• Company name, industry details, and relevant operational data.
• Website login details, hosting information, API keys, and other technical credentials (only with your explicit authorization when required for service delivery)
• User data on customer websites (such as analytics, customer interactions, and performance reports)
• Any data related to your customers that you provide us to facilitate our services, such as for digital marketing, website management, or analytics
• Marketing campaign data, including ads and social media insights
3. Payment & Billing Information
• Payment details (processed securely via third-party providers)
• Invoices and transaction records
4. Communication Data
• Messages, inquiries, and feedback sent to us
• Customer support requests
How We Use Your Information
We use the information collected to:
• Provide, maintain, and improve our digital solutions, including website design,development, digital marketing, and IT project management.
• Ensure secure access and management of your business platforms while performing our services.
• Customize marketing strategies for business growth
• Offer customer support and resolve service issues
• Protect your business data through enhanced security measures and strict access control.
• Comply with legal obligations and enforce our agreements
We DO NOT sell, rent, or share your information with third parties without your consent, except as required by law.
Data Security & Protection
At NextGen Digitals, we prioritize data security and implement robust measures to protect sensitive business and user data. Our security practices include:
• Encryption: Sensitive data, including website credentials, customer and business information, is encrypted during storage and transmission.
• Access Control: Only authorized personnel have access to sensitive business and website data, and strict internal policies govern access permissions.
• Secure Data Storage: We use protected cloud and local storage solutions with continuous monitoring for unauthorized access attempts.
• Regular Security Audits: We conduct periodic security reviews to identify and mitigate security risks.
• Two-Factor Authentication (2FA): Used for accessing critical systems and sensitive data.
If a security breach occurs, affected users will be notified immediately, and we will take prompt action to mitigate any risks.
Data Sharing and Third-Party Access
In some cases, we may use trusted third-party services to enhance our offerings (e.g., hosting providers, analytics tools, payment gateways). These third parties are required to comply with strict data protection regulations and safeguard your information.
• With Your Explicit Consent: Before sharing access credentials or business data with any third party, we seek your permission.
• With Trusted Service Providers: Third-party tools we use for hosting, analytics, or payment processing comply with strict data protection laws.
• Legal Compliance: If required by law, we may disclose data to regulatory authorities while ensuring the minimal necessary disclosure.
Your Data Rights
You have the following rights regarding your personal and business data:
• Access & Update: You can request access to the data we hold, modify/update any incorrect information at any time.
• Data Deletion: You may request the deletion of your data when it is no longer needed for service purposes.
• Data Portability: Obtain a copy of your data in a structured, machine-readable format.
• Right to Restrict Processing: Limit how we use your data, including opting out of non-essential communications
• Consent Withdrawal: If you previously consented to data collection, you may withdraw consent at any time.
To exercise any of these rights, contact us at report@digitalsbyng.com
Data Retention Policy
• Sensitive credentials and business information are securely deleted upon project completion unless retention is required for continued services.
• Personal and business data is stored only for as long as necessary to fulfill our service obligations or comply with legal requirements.
Cookies & Tracking Technologies
We may use cookies and similar tracking technologies to enhance user experience on our website. These cookies help us understand website traffic, improve service efficiency, and personalize content.
You can control cookie preferences through your browser settings.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. We encourage you to review this page regularly for any updates. Significant changes will be communicated via email or website notification.
Contact Us
For any questions regarding this Privacy Policy, please contact us at:
• Email: report@digitalsbyng.com
• Phone: +234 (810) 008 7048
• Address: 148/150 Isolo Road, Egbe, Lagos State.
Your trust is important to us, and we are committed to protecting your privacy and business data with the highest security standards.
